1.Who we are
Sore Thumb Agency (“Sore Thumb”, “we”, “us”) provides client-acquisition infrastructure, marketing systems and related services to insurance and mortgage businesses. This policy covers sorethumbagency.com and our associated subdomains.
2.Information we collect
We collect information you provide directly, such as your name, email address, phone number, agency name, licensed states and business details when you book a diagnostic call or contact us. We also collect technical information automatically, including IP address, browser type, pages visited and referring URLs, through cookies and similar technologies.
3.How we use information
We use personal information to respond to inquiries, schedule and prepare for calls, provide and improve our services, communicate with you about your engagement, analyze website performance and meet our legal obligations.
4.Communications and consent
Where you have given consent, we may contact you by email, phone or text message. You can withdraw consent at any time by replying STOP to text messages, using the unsubscribe link in emails, or contacting us directly. Consent is not a condition of purchase.
5.Sharing information
We do not sell personal information. We share it only with service providers who help us operate our business, such as hosting, CRM, scheduling and analytics providers, under contractual confidentiality obligations, or where required by law.
6.Client data
When we build systems for partners, data about their prospects and customers is processed on the partner’s behalf and in accounts the partner owns. In that role we act as a service provider and follow the partner’s instructions and applicable law.
7.Cookies
We use essential cookies to operate the site and analytics cookies to understand how it is used. You can control cookies through your browser settings.
8.Data retention and security
We keep personal information only as long as necessary for the purposes described here or as required by law, and we use reasonable administrative, technical and physical safeguards to protect it.
9.Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information. To make a request, contact us at the address below.
10.Contact
Questions about this policy can be sent to hello@sorethumbagency.com.